PRIVACY POLICY
Welcome to Chandak Grocers. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile application, and related services.
Information We Collect
We may collect the following information:
• Full Name
• Email Address
• Mobile Number
• Delivery Address
• Billing Address
• Order History
• Account Information
• Device Information
• Any information voluntarily provided by the user
How We Use Your Information
We use the information collected to:
• Process and deliver orders
• Manage customer accounts
• Provide customer support
• Send order confirmations and updates
• Improve our products and services
• Conduct promotions, contests, and loyalty programs
• Send marketing and promotional communications
• Prevent fraud and misuse of our services
Data Sharing
Chandak Grocers may share customer information with trusted service providers, delivery partners, technology providers, marketing agencies, and business partners for business, operational, and marketing purposes.
Information that may be shared includes:
• Name
• Email Address
• Mobile Number
• Delivery Information
• Purchase History
• Customer Preferences
By using our services, users consent to such sharing for business and marketing purposes.
We may also disclose information when required by law, legal process, government authorities, or to protect our legal rights.
Leaderboards, Promotions and Competitions
For promotional campaigns, contests, loyalty programs, and leaderboard activities, Chandak Grocers may publicly display:
• Customer Name
• Ranking Position
• Purchase Value
• Points Earned
• Achievement Status
By participating in such activities, users consent to the display of this information.
Payment Information
Payments may be processed through third-party payment providers.
Chandak Grocers does not intentionally store users' card numbers, CVV numbers, banking passwords, UPI PINs, or other highly sensitive payment credentials.
Cookies and Analytics
We may use cookies, analytics tools, and similar technologies to:
• Improve website performance
• Analyze customer behavior
• Personalize user experience
• Improve marketing effectiveness
Users may disable cookies through their browser settings, although some features may not function properly.
Data Security
We take reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
User Rights
Users may request:
• Access to their personal information
• Correction of inaccurate information
• Deletion of account information
• Removal from marketing communications
Such requests may be subject to applicable legal and business requirements.
Children's Privacy
Our services are not intended for children under the age permitted by applicable laws. We do not knowingly collect personal information from children without appropriate authorization.
Third-Party Services
Our website and application may contain links to third-party websites, services, and platforms. Chandak Grocers is not responsible for the privacy practices of such third parties.
Changes to This Policy
Chandak Grocers reserves the right to modify or update this Privacy Policy at any time. Updated versions will be published on our website and application.
Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Chandak Grocers
Rashik Path, Bijanbari, Darjeeling
Phone: 9339618060
Email-id : chandakmohit57@gmail.com
By using Chandak Grocers' website or application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
